Syllabus

                       SAP CRM Training Syllabus in Gurgaon

• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels
• Product Master
• Attributes & Set Type, Hierarchies & Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing
• Partner Functions, Access Sequence, Determination Procedure
• Actions
• Action Profile, Conditions
• Pricing
• Condition Techniques and condition types
• Billing
• Billing Unit, Billing Type, Billing Document
• Easy Enhancement Work Bench

CRM User Interface(Web UI)

• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model
• Transaction launcher

Marketing

• Marketing Planner & Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List, Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

Sales

• Opportunity Management
• Copying Controls
• Sales Cycle, Tools - Buying Center & Sales Agent
• Quotation management
• Order Management
• Special functions in quotation and order management
• Contract management
• Rebate management

Service

• Installed Base management
• Installed Categories
• IB Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Service plans, SLA Profiles and Response and Availability Times
• Service order management
• Complaints and Returns
• Warranty claims

Interaction Center(Web Client)

• Agent Function and Processing IC
• Agent Inbox
• IC Web Clint Profile
• IC Web Clint Functions
• IC Manager Portal
• Communication Architecture
• Rule Polices like ERMS and IDI (Intent Driven Interaction)
• Launch Script
• Broad cast massage
• Alerts

Middleware

• Middleware overview
• Administration Console
• Business Objects
• Customizing Objects
• Condition Objects
• B Doc Modeler, B Doc Messages
• Replication & Realignment
• B Doc Types,
• Initial data load, Delta load & Synchronization
• Queue registration
• Error Handling and Monitoring
• INTEGRATION BETWEEN R/3 & CRM

SAP CRM Trainer Profile & Placement

Our SAP CRM Trainers

• More than 10 Years of experience in SAP CRM Technologies
• Has worked on multiple realtime SAP CRM projects
• Working in a top MNC company in Gurgaon
• Trained 2000+ Students so far.
• Strong Theoretical & Practical Knowledge
• Certified Professionals

SAP CRM Placement Training in Gurgaon

• More than 2000+ students Trained
• 96% percent Placement Record
• 1100+ Interviews Organized